Fri   17 Aug 2018   Search
SIM chip registration ensures consumer protection: TRA
10 : 45 AM - 19/11/2017
Manama, Nov. 19 (BNA): Bahrain's Telecommunications Regulatory Authority (TRA) said that it was continuing its efforts to ensure consumers can safely use their telecoms services.
The latest measure taken by the TRA began on July 12 with the introduction of a regulation which requires operators to introduce a secure way to verify identities of SIM card holders.
"It has been determined in the past that a high number of individuals have been taken advantage of because of a security gap when consumers take on SIM enabled services, mainly due to the verification process not being sufficient." TRA Consumer Affairs Manager, Mariam Al Mannai, said.
"It was brought to our attention that consumers have had multiple SIM cards in their name without their knowledge, and they discovered they had to pay for services they never asked for. This, of course, was unacceptable and TRA had to take action."
In light of this development, operators worked together with TRA to stop criminals from assuming other people’s identities, she added.
"Operators cooperated fully and recommended biometric scans as the best way to impede this kind of activity and safeguard consumers from being victims of fraud. Consumers are asked to complete registration of the verification process by approaching their respective service providers at any of their retail branches. Consumers with postpaid lines have until June 2, 2018 to verify their registrations before their lines are suspended and will have until September 2, 2018 to lift the suspension. Consumers with prepaid lines have until March 2, 2019 before lines are suspended, and will be given until June 2 2019 to lift the suspension."


BNA 0736 GMT 2017/11/19

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